sales after care

We have an experienced and dedicated team on hand at all times to offer you support through the purchasing process and beyond.

Our team will help answer any questions you may have, help you move in, and will always be there for a chat and a cuppa!


how long will my holiday home last?

One of the questions we are most frequently asked by those taking an interest in holiday home ownership, is “how long will my holiday home last?”.

Well, as long as you adhere to the recommended simple maintenance schedule, your lodge or static caravan can in theory life a lifetime! The simple maintenance tasks you will be expected to adhere to includes simple things such as keeping the guttering clear of dirt and debris.

The level of warranty you will receive on your New Pines holiday home will vary depending upon the manufacturer, but typically will include the following:

  • 12 month warranty on new holiday home purchases
  • 24 hour support and on-site security for our gated community of owners
  • 10 year Gold Shield Extended Warranty on holiday lodges purchases
  • Dedicated assistance from our on-site New Pines team
download our free brochure about holiday home ownership
Find out more about New Pines with our complimentary brochure

Gold Shield extended warranty on holiday lodges

One of the exclusive benefits available to anyone who purchases one of the luxury lodges for sale at New Pines is a Gold Shield Extended Warranty. This provides benefits between the 3rd and 10th year of ownership, the extent of which will vary depending upon the manufacturer you have chosen.

This Gold Shield Extended Warranty will cover your holiday lodge from major inherent defects which may occur in the structure of the lodge. This could be anything from a defect that was not immediately apparent at the time of making the purchase or even a recurring fault. This will typically cover the repair and maintenance of the following items in the lodge:

  • Wall frames
  • Exterior cladding
  • Chassis
  • Roof insulation
  • Flooring
  • Ceilings
  • Timber Joints
  • uPVC windows and doors
want some more information from our team?
  • This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
  • This field is for validation purposes and should be left unchanged.