our charter

the Darwin Escapes charter

Now that all of our resorts have reopened, we want you to know that your health and wellbeing, as well as that of our team, will continue to be of the utmost importance to us. We want you to enjoy your escape with us whilst maintaining a safe destination for all.

 

We already pride ourselves on the high standards we set for cleanliness but we’ve added in extra measures, training, and protocols for your peace of mind this summer. These include the use of electrostatic spray guns, adding additional hand washing facilities around our resorts, and new remote check-in and check-out procedures for our holiday guests.

 

Below are the standards all Darwin Escapes locations will be adhering to during the Covid-19 outbreak:

  • Our teams receive regular briefings and training on enhanced operating protocols for social distancing and increased hygiene measures.
  • We will continue to ensure that all of our accommodation is cleaned to a high standard after each stay and will be sealed for future arrivals.
  • All of our cleaning teams use industry-standard cleaning products for the relevant surfaces.
  • To increase safety we have introduced electrostatic sprayers to disinfect and sanitise surfaces in our accommodation and communal areas.
  • Handwashing facilities or hand sanitiser has been placed in communal areas wherever possible.

 

In addition, we are requesting all of our guests and visitors follow some simple guidelines:

  • Adhere to social distancing advice across the resort.
  • Wash hands frequently for at least 20 seconds.
  • Pay close attention to signage giving information and advice.
  • Use contactless payment wherever possible.
  • Follow any guidance given from our team members to ensure everyone’s safety.

 

We can’t wait to welcome you to a Darwin Escape this summer for that well-deserved break away.

Still have concerns? Please call our bookings team on 0345 498 6595.

Coronavirus (COVID-19)

Our resorts in England and Wales are open. Please note, the opening times for all facilities and bistros/restaurants are subject to change throughout the 2021 season. All visitors and guests are asked to follow all government advice relating to Covid-19 whilst at our resorts.

find out more here