important information

before your visit

before you set off to our resort, please download and read our information guide below

Download and save the file to make sure you always have access.

The guide contains important information about our resort, as well as some handy local phone numbers and information you may need.

How to download:

  • Desktop: Please click the arrow in the top left-hand corner of the box below to download your copy.
  • Mobile: Please open the brochure to full screen and click the arrow in the top left-hand corner of the box to download your copy.
please read our park rules
download here
see our FAQ's
view here
find things to do in the local area
learn more

arrival and departure information

Check-ins are available from 16:00.

If you are likely to arrive later 18:00, please call our resort reception team on 01225 333 909 to let them know.

. If you have booked a Newton Brook Elegance Lodge, you are able to check-in from 14:00.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

keeping everyone safe

Please follow all government advice relating to Covid-19 during your stay with us.

Thank you for your understanding and co-operation.

download your resort map

Our resort map helps you find your way around the resort and leads you to your holiday accommodation easily.

Download your own resort map below before you arrive.

download here

Please note, Covid-19 measures and restrictions will be in place during your stay for the health and safety of all our guests. Our teams are working incredibly hard to ensure the positive guest experience that you would expect from us, however please be aware that there may be certain facilities and services that may be affected or delayed due to the continuing impact of Covid-19 and staff self-isolation. Opening times of all facilities are subject to change throughout the 2022 season.

additional information about your booking

We are now only accepting card payments.

Please note, the Norland and Delaford lodges do not have full kitchens. They come equipped with a small fridge, with compartment freezer, microwave, kettle, and toaster only.


lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able to return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.

want to know more?
read our FAQs
find out more