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FAQ's of Canterbury Reach

Have you got something you’d like to know about a holiday break at Canterbury Reach Lodge Retreat? See if your question is answered below…

General Questions

Check-ins are available from 16:00.

If you are likely to arrive later than 18:00, please call our resort reception team on 01227 701 110 to let them know.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

Set your satnav to postcode: CT4 5PL.

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No, none of our accommodation offers a hot tub.

Yes, we are a pet-friendly resort. Please ensure you have added your pet on to your booking.

XL Bullys are welcome to our resorts as long as owners follow the government rules. They must have a muzzle and lead on at all times when outside, this includes on patios and decking areas of the lodge.

Chartham Station is a 10 minute taxi journey away from the resort, open the directions below.

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There are lots of things to do and historic places to visit near our resort. Find out more by clicking the button below.

local area

Yes, we are open 12 months of the year, including Christmas and New Year.

There are lots of supermarkets in the local area around the resort, please click the button to see your options.

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Due to the secluded location of the resort, the mobile signal is relatively weak and it can sometimes be difficult to send or receive any calls or texts.

Yes, please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.

We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.

We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).

  1. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
  2. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
  3. All fouling should be disposed of immediately in an appropriate manner.
  4. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.

Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595.

View our careers page for more information about job opportunities.


Resort Questions

Yes, there is parking next to all our lodges.

We are a 20 minute drive to the city centre. For directions please click the button below.

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Yes, it is and guests should use the postcode CT4 5PL, you can then put your lodge number and the park name in the delivery notes.

Yes, but we ask that a BBQ stand must be hired from reception.

You can bring your own disposable BBQs or buy one from reception. BBQs must be attended to at all times and disposed of carefully.

Yes, towels are provided in all accommodation.

We do not have any DVD players on the lodge retreat. however you can hire a DVD player from reception for a £10 fee, which also includes the hire of one DVD from our selection.

All of our holiday lodges are equipped with fridge freezers.

No, we currently don’t.

No, the distribution of power to the units cannot sustain prolonged high usage.

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