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Norfolk Woods FAQ's

Do you have a question about Norfolk Woods Resort & Spa? We’ve put together some answers to the questions that we find we are being asked most frequently.

General Questions

Please use this postcode for your sat nav: PE32 1HU

Please note not all sat navs recognise our postcode so they can find us on google maps by entering Norfolk Woods Resort

If you use What three words please use: carry.tweed.craziest

open in google maps

Yes, Norfolk Woods is pet-friendly for both owners and holiday guests.

Although we are a Pet Friendly Resort not all of our Lodges are, so please make sure to add your pet onto your holiday booking.

Pets are welcome into the main complex building but not in the Bistro or swimming pool.

XL Bullys are welcome to our resorts as long as owners follow the government rules. They must have a muzzle and lead on at all times when outside, this includes on patios and decking areas of the lodge.

Our resort is the ideal location for family holidays in Norfolk thanks to our wide range of facilities and activities. This includes access to an exciting Go Active programme which provides activities for both adults and children alike.

Yes you can.

Every holiday home and all lodge accommodation at Norfolk Woods has parking for at least one car either alongside or close by. Those requiring additional car parking spaces please Hoseasons about your booking before you depart.

If there are too many cars you will be asked to park in the main car park, you will be allowed through to unpack.

We are roughly 30 minutes away from the Senttisham Beach.

open in google maps

There are lots of attractions to visit, please visit our local area page by clicking the button below.

local area

Yes, we are 12 months of the year for holiday guests.

However, we are only open for 11 months and do request owners to leave in January, because we are a non-residential holiday resort.

Yes. All our facilities are open to the public, please ask reception for prices and memberships.

Please note: We do ask that if anybody local would like to come and swim that you call us half an hour before to ensure that we are not at capacity.

If you would like to use the play area or the splash zone then you must purchase food and drink from the bar before you sit down.

There will be a timetable operating during peak times for the splash zone.

updated information for pool and splash zone

We are a pet-friendly holiday park, but do have a few rules to help ensure that the resort can be enjoyed by all of our guests.

We ask that no dogs, pets, or animals of any kind may occupy a non pet accommodation unit without the prior permission of the holiday park manager. (This can be achieved by including your pet on your booking form to ensure you are allocated one of our pet friendly lodges).

  1. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
  2. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
  3. All fouling should be disposed of immediately in an appropriate manner.
  4. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion..

Those of you who are looking to bring more than one pet with you on holiday should contact our booking team on 0345 498 6595.

Yes, access to the resort is controlled by a car registration plate recognition barrier system and there is CCTV throughout the holiday park.

Yes, we have electric car charging ports on our resort.

No, the distribution of power to the units cannot sustain prolonged high usage.

Holiday Questions

Check-ins are available from 16:00.

If you are likely to arrive later than 18:00, please call our resort reception team on 01760 751370 to let them know.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

Yes, it is and guests should use the postcode PE32 1HU.

Please ensure that the lead guests name is on the booking, shopping should not be delivered before 6pm so as not to get caught up in the checking in process. Your delivery driver will come to Reception and they will direct him to your Lodge.

Yes you may have a BBQ, but we do ask that you take care and use the racks supplied.

We supply a hook-and-cook on each deck which is big enough to take 2 small disposable bbq’s or one large.

BBQs are for sale in the shop.

Towels are provided, extra are available in the double bedrooms if you have a Premier lodge.


All of our holiday lodges are equipped with fridge freezers.

Ownership Questions

Yes, part-exchange packages are available regardless of your tourer’s age or condition. We can even offer part-exchange packages with an existing static caravan or lodge that is sited on another company’s holiday park.

This will depend on the holiday home chosen and the plots currently available.

Our team will be on hand to ensure you find the perfect place for your holiday home. Call our team for more information, give us a call on 0800 717 707.

Find out everything you need on our site fees page by clicking the button below.

site fees

For all the information site fees at, please read our dedicated page by clicking the button below.

site fees

This will depend on your chosen holiday home and other factors.

We do have a rough guide of your running costs on our site fees page, please click the button below for more information or call our friendly team on 0800 717 707.

site fees

Absolutely! Our stunning new facilities will be accessible to the friends and family of all members of our ownership community. This includes free access to our on-site heated indoor swimming pool, state of the art gymnasium, steam room and also the sauna.

However, both owners and their friends / family members will need to pay for any spa treatments taken advantage of or Go Active activities booked. You will also be expected to pay for any food and/or beverages consumed from our Bistro.

No, we are a non-residential holiday resort.

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