before your visit

important information

arrival and departure information

Check-ins are available from 16:00.

If you are likely to arrive later than 18:00, please call our resort reception team on 01352 721256 to let them know.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

New Recycling Laws: 

The Welsh Government have introduced new recycling regulations to drive steps towards reaching zero waste, reducing carbon emissions and tackling climate change. As a result of the new regulations, we are now introducing separate recycling bins around the resort for refuse. Please ensure you separate your refuse and place it in the correct bins.
Bin colours and usage:

  • RED – Card and paper
  • BROWN – Glass
  • BLUE – Plastic, metal and cartons
  • GREEN – General waste

important information

    important hot tub information

    Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive. By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read our hot tub safety information.

    download hot tub info
    resort map

    You’ll need to download our resort map before you arrive. Have a look at the map so you can get to where you need to go easily, and safely.

    download map

    Our address is: Plas Isaf Lodge Retreat, Caerwys Hill, Caerwys, CH7 5AD. Please use this postcode for your sat nav: CH7 5AD

    open google maps
    resort rules

    Please download and read our park rules

    download park rules
    resort FAQs

    If you have any questions you may find our FAQ section helpful. Click the button below to read more.

    find out more

all your resort information in one handy magazine!

Download our welcome magazine using the button below. You’ll find all kinds of handy information in there, from local attractions and places to visit, to health and safety information about your holiday accommodation.

download welcome pack

find out about our
celebration packages
download package info here

find things to do in the local area

There are lots places to explore in the surrounding areas. Starting planning your days out and enjoy everything that our retreat and the local area has to offer!

local area info

lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able to return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.

don’t want your holiday to stop?

Did you know you can buy a holiday home here at Plas Isaf Lodge Retreat? Give us a call to find out more, or check out our handy buyers’ guide by clicking the button below.

buyers’ guide