FAQ’s
Do you have a question about our beautiful lodge retreat? Please check out our FAQs section.
Check-ins are available from 16:00.
If you are likely to arrive later than 18:00, please call our resort reception team on 01789 613 808 to let them know.
Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.
Set your satnav to postcode: CV37 0JA.
Yes, we are a pet-friendly resort. Please ensure you have added your pet on to your booking.
Please note, dogs listed under the Dangerous Dogs Act 1991 are not permitted at our resorts, please read our FAQ section titled “what is your dog policy?” for more detailed information.
Wilmcote railway station is a 30 minute walk away from the retreat or a 5 minute drive. Click the button below for directions.
There is so much on offer around our resort, from visiting the city centre to exploring Shakespeare’s homes. Please take a look at our local area page for more information.
Yes, we are open 12 months of the year, including Christmas and New Year.
There are a number of supermarkets near the resort, please click the button below to see all the options in google maps.
Yes, please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.
We’re pet-friendly, but do have a few rules to ensure our resorts can be enjoyed by pet-owners and non-pet-owners alike. We ask that no dogs, pets, or animals of any kind may occupy a non-pet unit without the prior permission of the General Manager. (Please add your pet onto your booking form so you are allocated the correct unit).
- Pets must be kept on a lead at all times. while on the resort.
- All fouling should be disposed of immediately in an appropriate manner.
- In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier, Japanese Tosa, Dogo Argentino, Fila Braziliero, XL Bully, as well as any other breed at the General Manager’s discretion.
- You, as the holiday guest or holiday home owner, are responsible for the behaviour of your party’s dog. Should you have a dog behaving badly, inappropriately or affecting the comfort of other guests, we may ask that you remove the dog from area. Should we have any safety concerns of others, or that your dog may not be under control, we may ask you and your party to leave the resort.
Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595.
Yes, we have electric car charging ports on our resort.
No, the distribution of power to the units cannot sustain prolonged high usage.
Some lodges have parking next them, others do have a short walking distance. Please click the button below to view our resort map for more clarification.
We are a 10 minute drive from the city centre. Open directions in google maps using the button below.
Yes, it is and guests should use the postcode CV37 0JA, you can then put your lodge number and the park name in the delivery notes.
Yes, the museum is open for the public and guests to view.
Yes you may have a BBQ, but we do ask that you take care and you are required to use the racks for hire.
The BBQ racks are for hire via reception, and we also sell disposable BBQs. The racks have to be fitted by our team to the decking.
Yes, 1 towel per guest is provided.
The lodges do not have DVD players.
All of our holiday lodges are equipped with fridge freezers.