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frequently asked questions for The Springs

Read through our FAQs below and if you still have some questions please contact our friendly team for more information.

General Questions

Hotel Suites & Alder Lodges check in times are from 3pm, and check out is 11am on the day of departure.

Hawthorn & Millpond Lodges check in times are from 4pm, and check out is 10am on the day of departure.

If you are likely to arrive after 18:00, please call our resort reception team on 01491 827300 to let them know.

We kindly ask that you leave your accommodation as you found it.

Please use this postcode for your satnav: OX10 6BE

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We have partnered with a different provider for our hotel rooms, but rest assured it’s still super simple!

Click the button below to view our hotel room options, then check the availability to book your hotel stay with us.

hotel rooms

The Alder Lodge is located a short walk away from the main building. The hotel rooms are located in the building with the facilities.

The Alder Lodge extra privacy being away from the main building and offering a small outdoor seating area. Please note the amenities in each room are different, the Alder Lodges do not include a full length mirror, fridge, bath etc. They offer a more basic style of accommodation.

If you’d like more information please call reception on 01491 827300

Unfortunately we don’t currently have pet friendly accommodation, please check back for updates.

Located close to the city but surrounded by beautiful countryside, there are lots of things to do. Click the button below to find out more information.

local area

Yes, we are open 12 months of the year, including Christmas and New Year.

There is a Tesco Express about 8 minutes drive away, click the button below to find more options.

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Please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.

We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.

We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).

  1. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
  2. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
  3. All fouling should be disposed of immediately in an appropriate manner.
  4. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.

Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595

Visit our careers website here for more information about the job vacancies which are currently available.


Yes, we have electric car charging ports on our resort.

No, the distribution of power to the units cannot sustain prolonged high usage.

Resort Questions

For our hotel guests, please use the main car park outside reception. For Hawthorn lodge guests, your parking will be outside your lodge, and for Millpond & Alder Lodge guests, you will have parking nearby to your lodge but not directly outside.


Only our Millpond Premier Lodges have hot tubs.

Bed linen, duvets and towels are included in all of the accommodation. There will also be a selection of complimentary toiletries for you to use on your break.

Beds will be made for your arrival.

Please note, bathrobes are included in hot tub units only.

Oxford city centre is roughly a 30 minute drive from the resort.

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Yes, all our facilities are open to the public. Please call reception for more information about prices/memberships.

Call us on: 01491 827300

No, unfortunately, no BBQs are permitted at our resort.

Yes, towels are provided. If you have booked a premier lodge with hot tub, you will also have a robe per person.

Yes, our self-catering lodges will have a fridge/freezer.

Golf Questions

Our fabulous sister website is specifically for all the information about The Springs Golf Club, click the button below to visit the website.

The Springs

You can book a tee time on our sister website for The Springs Golf Club, whether you’re staying for a holiday, visiting as a guest or are already a member, please follow the link below to visit our sister website.

The Springs

Yes we do, you can join our club and get access to some great offers and to our sister resorts across the country. Find out more by clicking the button below and going to our sister website.


Yes, we offer lessons and longer term tuitions with our fabulous golf pro. Find out more and how to book by clicking the button below and visiting our sister site.

lessons and coaching


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