faqs

general questions

Yes, we have a range of pet-friendly accommodation. Please ensure you have clearly added your pet onto your booking so you are allocated the correct accommodation.

No, unfortunately, no BBQs are permitted at our resort.

Either book through our website for the hotel suite accommodation, or for a lodge holiday call Hoseasons on 0345 498 6595.

Yes there is parking available for all our accommodation. For our hotel guests, please use the in a central parking area in front of the main building;  lodge guests have parking next to their accommodation.

Bed linen, duvets and towels are included in all of the accommodation. Beds will be made for your arrival. Bathrobes are included in hot tub units only. There will also be a selection of complimentary toiletries for you to use on your break.

All our premier units have hot tubs. Please ensure you are booking a Premier unit if you wish to have a hot tub during your stay with us.

retreat questions

We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.

We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).

  • Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
  • Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
  • All fouling should be disposed of immediately in an appropriate manner.
  • In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.

Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595

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Coronavirus (COVID-19)

Our resorts in England and Wales are open. Please note, the opening times for all facilities and bistros/restaurants are subject to change throughout the 2021 season. All visitors and guests are asked to follow all government advice relating to Covid-19 whilst at our resorts.

find out more here