important information

before your visit

before you set off to our resort, please download and read our information guide below

Download and save the file to make sure you always have access.

The guide contains important information about our resort, as well as some handy local phone numbers and information you may need.

How to download:

  • Desktop: Please click the arrow in the top left-hand corner of the box below to download your copy.
  • Mobile: Please open the brochure to full screen and click the arrow in the top left-hand corner of the box to download your copy.
please read our park rules
download here
take note of our hot tub safety information
download here
see our FAQ's
view here

arrival and departure information

Check-ins are available from 17:00.

If you are likely to arrive later 18:00, please call our resort reception team on 01768 776 510 to let them know.

Check-out time is at 10:00 am on the day of your departure. Please drop your key into the box by the exit barrier. We kindly ask that you leave your accommodation as you found it and take your rubbish/recycling to the bin bays located around the retreat.

Please note, we do not allow BBQs in/around your accommodation/our resort.

keeping everyone safe

Please follow all government advice relating to Covid-19 during your stay with us.

Although the legal requirement has been lifted, the government still advises face coverings in crowded areas. For the safety of everyone, we therefore strongly encourage all visitors, guests, and team members to wear face coverings while moving around communal buildings at the resort.

Thank you for your understanding and co-operation and we hope you enjoy your holiday with us.

download your resort map

Our resort map helps you find your way around the resort and leads you to your holiday accommodation easily.

Download your own resort map below before you arrive.

download here

important hot tub information

Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive.

By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read our hot tub safety information.

hot tub safety information

Please note that our facilities are operating at a reduced capacity and may be closed on selected days during your stay.

Ammara Spa

The spa and relaxation suite are now open* and offering a fantastic menu of treatments available during your stay with us.

To book your treatments please email our spa team at [email protected] A member of our team will reply to your request within 36 hours. Please download the latest menu and price list below.

*Please note, opening times are subject to change throughout the 2021 season, and please check with reception for the most up-to-date times. Our Jacuzzi and Sauna are NOW OPEN. 

The gym is open, please book your slot at reception.

our spa menu

additional information about your booking

We are now only accepting card payments.

Please contact the retreat directly before your arrival by phone on 01768 776 510 or by email to [email protected] with all vehicle registrations (please include your booking reference, booking name and arrival date). This will help ensure a smooth drive-thru check-in.


lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able to return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.

Coronavirus (COVID-19)

Our resorts in England and Wales are open. Please note, the opening times for all facilities and bistros/restaurants are subject to change throughout the 2021 season. All visitors and guests are asked to follow all government advice relating to Covid-19 whilst at our resorts.

find out more here