important information

before your visit

Please note that our facilities are operating at a reduced capacity and may be closed on selected days during your stay. Our gym is currently closed.

Before you set off to one of our resorts, here’s some information that you need to know…

We always pride ourselves on the high standards we set for cleanliness but we’ve added in extra measures, training, and protocols for your peace of mind this summer. These include the use of electrostatic spray guns, adding additional handwashing facilities around our resorts, and new remote check-in and check-out procedures for our holiday guests.

Find out more below…

please read our park rules

download here

take note of our hot tub safety information

download here

see our FAQ's

view here

arrival and departure information

Check-ins are available from 17:00.

If you are likely to arrive later 18:00, please call our resort reception team on 01768 776 510 to let them know.

Check-out time is at 9:00 am on the day of your departure. Please drop your key into the box by the exit barrier. We kindly ask that you leave your accommodation as you found it and take your rubbish/recycling to the bin bays located around the retreat.

additional information about your booking

We are now only accepting card payments.

Please contact the retreat directly before your arrival by phone on 01768 776 510 or by email to reception@keswickreach.co.uk with all vehicle registrations (please include your booking reference, booking name and arrival date). This will help ensure a smooth drive-thru check-in.

 

download your resort map

Our resort map helps you find your way around the resort and leads you to your holiday accommodation easily.

Download your own resort map below before you arrive.

download here

important hot tub information

Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive.

By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read our hot tub safety information.

hot tub safety information

our Ammara Spa

Our Ammara Spa is open, we are offering a limited menu at this time. Appointments are available Wednesday, Thursday, Saturday, and Sunday, please note there is limited availability. Please note, our relaxation area, Jacuzzi, sauna and steam room are currently closed for your safety.

To book your treatments please email our spa team on ammara.spa@keswickreach.co.uk

A member of our team will reply to your request within 36 hours.

our temporary spa menu

it’s nearly time to join us…

We can’t wait to welcome you to your Darwin Escapes getaway.

Your self-catering accommodation will provide everything you need for an enjoyable break but please note, for your safety and peace of mind the following items may not be available in your accommodation: Welcome folder and board games.

Our small but convenient on site Corner Shop, which sells a small range of breakfast and household items, sweet treats and cuddly toys; is available daily for purchases during reception opening times.

Still have concerns? Please call our bookings team on 0345 498 6595.

you’re in good hands…

Be sure to take a couple of minutes to watch the video below to see the standards that Darwin Escapes will be adhering to. We want you to enjoy your escape with us whilst maintaining a safe destination for all.

  • Our teams receive regular briefings and training on enhanced operating protocols for social distancing and increased hygiene measures.
  • We will continue to ensure that all of our accommodation is cleaned to a high standard after each stay and will be sealed for future arrivals.
  • All of our cleaning teams use industry-standard cleaning products for the relevant surfaces.
  • To increase safety we have introduced electrostatic sprayers to disinfect and sanitise surfaces in our accommodation and communal areas.
  • Handwashing facilities or hand sanitiser has been placed in communal areas wherever possible.

We’re also requesting that all our of guests and visitors follow our simple guidelines to ensure everyone is kept safe whilst enjoying a much needed escape with us:

  • Wear a face covering at all times in all indoor public areas.
  • Stay in your group of no more than six and supervise children.
  • Adhere to social distancing measures across the resort and stay 2 metres apart.
  • Wash hands frequently for at least 20 seconds and use the sanitiser provided.
  • Pay close attention to signage giving information and advice.
  • Use contactless payment wherever possible.
  • Follow any guidance given from our team members to ensure everyone’s safety.
Coronavirus (COVID-19)

All our resorts in England and Wales are now open.

find out more here