important information

before your visit

before you set off to our retreat, please download and read our information guide below

Download and save the file to make sure you always have access.

The guide contains important information about our retreat, as well as some handy local phone numbers and information you may need.

How to download:

  • Desktop: Please click the arrow in the top left-hand corner of the box below to download your copy.
  • Mobile: Please open the brochure to full screen and click the arrow in the top left-hand corner of the box to download your copy.
please read our park rules
download here
take note of our hot tub safety information
download here
see our FAQ's
view here

arrival and departure information

Check-ins are available from 16:00.

If you are likely to arrive later than 8pm, please call our retreat reception team on 017687 76510 (option 1) to let them know

Check-out time is at 10:00 am on the day of your departure. Please drop your key into the box by the exit barrier. We kindly ask that you leave your accommodation as you found it and take your rubbish/recycling to the bin bays located around the retreat.

Please note, we do not allow BBQs in/around your accommodation/our resort.

keeping everyone safe

Please follow all government advice relating to Covid-19 during your stay with us.

Thank you for your understanding and co-operation.

download your retreat map

Our retreat map helps you find your way around the retreat and leads you to your holiday accommodation easily.

Download your own retreat map below before you arrive.

download here

important hot tub information

Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive.

By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read our hot tub safety information.

hot tub safety information

Please note, Covid-19 measures and restrictions will be in place during your stay for the health and safety of all our guests. Our teams are working incredibly hard to ensure the positive guest experience that you would expect from us, however please be aware that there may be certain facilities and services that may be affected or delayed due to the continuing impact of Covid-19 and staff self-isolation. Opening times of all facilities are subject to change throughout the 2022 season.

Ammara Spa

The spa and relaxation suite are now open* and offering a fantastic menu of treatments available during your stay with us.

To book your treatments please email our spa team at A member of our team will reply to your request within 36 hours. Please download the latest menu and price list below.

*Please note, opening times are subject to change throughout the 2022 season, and please check with reception for the most up-to-date times. Our Jacuzzi and Sauna are NOW OPEN. 

The gym is open to guests aged 16 and over (16 and 17 year olds must be supervised by an adult), please book your slot at reception.

our spa menu

additional information about your booking

Please contact the retreat directly before your arrival by phone on 01768 776 510 or by email to with all vehicle registrations (please include your booking reference, booking name and arrival date). This will help ensure a smooth check-in at reception (only one person per booking is required for check-in).

lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able to return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.