FAQs

Please find our list of frequently asked questions below

General Questions

Please use this postcode for your Satnav: YO42 1UF

*Please note, the postcode takes you to an area not directly to the resort. Please follow the Brown tourist signs to Kilnwick Percy Golf Club and look out for the Purple Kilnwick Percy sign closer to the resort.

open in google maps

Yes, Kilnwick Percy is pet-friendly please make sure to add your pet onto your booking.

Yes, we are open 12 months of the year, including Christmas and New Year.

We are roughly 30 to 40 minutes drive the city centre.

open in google maps

Yes, all our facilities are open to the public as well as our holiday guests. There is a small charge for the use of the Nordic Spa and gym, please contact us for more information.

Please give us a call to find out more or make a booking. Call us on 01759 303090

facilities

Yes, you can book your spa treatment at our Tranquility Spa – we are open to the public, members and holiday guests.

Follow the link to fill in the form or give us a call on: 01759 303090

our spa

Our membership is from £25 a month. You can fill in the form on our page or call us on 01759 303090

the box

Yes! We offer wedding packages at our resorts. Please click the button for more information.

weddings

Please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.

We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.

We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).

a. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)

b. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.

c. All fouling should be disposed of immediately in an appropriate manner.

d. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.

Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595

Please see our careers page for all the latest information.

careers

Holiday Questions

Hotel room check in times are from 3pm, and check out is 11am on the day of departure.

All lodges check in times are from 4pm, and check out is 10am on the day of departure.

If you are likely to arrive after 18:00, please call our resort reception team on 01759 303090 to let them know.

We kindly ask that you leave your accommodation as you found it.

Some accommodation does have parking next to them, others do not. Please call Hoseaons for more information.

If you have booked a hotel room, please call reception to enquire about parking: 01759 303090

Hotel rooms offer one night stays.

Our lodges have a minimum of two night stays.

No, only the four poster Huxtable suite has a hot tub available. To book please click the button below.

huxtable suite

Book the four poster ‘Huxtable’ suite using the button below.

huxtable suite

We use a different system other than Hoseasons to book our hotel rooms. Please follow the link below and find out more about all our hotel rooms and how to book.

hotel rooms

Yes, all our lodges have hot tubs available.

Please note that some hotel rooms do not have hot tubs

The main differences between the standard and deluxe lodges, are that the deluxe lodges have the below:

  • all the bedrooms have TV’s
  • the beds are king size
  • larger decking area
  • finished to a higher standard over all
  • heated by radiators (standard has underfloor heating)

Yes, our holiday guests have full access to our facilities. There is a £5 per person charge to use the spa facilities, please ask at reception for more details.

Call reception on: 01759 303090

facilities

Unfortunately not, due to the woodland setting we don’t allow BBQs

Golf Questions

You can book a tee time on our website, whether you’re staying for a holiday, visiting as a guest or are already a member, please follow the link below to book your time.

golf page

Yes we do, you can join our club and get access to some great offers and to our sister resorts across the country. Find out more by clicking the button below.

memberships

Yes, we offer lessons and longer term tuitions with our fabulous golf pro. Find out more and how to book by clicking the button below.

lessons