important information

before your visit to Norfolk Woods

arrival and departure information

Check-ins are available from 16:00.

If you are likely to arrive later than 18:00, please call our resort reception team on 01760 751370 to let them know.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

Updated information: We have reduced our single-use plastic in our lodges, removing the kitchen welcome pack, bathroom toiletries, and ducks. Here at Darwin Escapes, we are always looking at our carbon footprint and ways we can ethically and realistically increase our sustainability, and one of these ways is reducing the above, along with other non-biodegradable materials, including suitcases, where we are able.

the festive season at Norfolk Woods

Here at Norfolk Woods, we have a whole host of activities and goings on over the Christmas and New Year period, and we can’t wait for you to enjoy it all during your stay with us!

our festive opening times

Christmas events

New Year's events

take a look around

before you set off to our resort, please download and read our information guide below

Download and save the file to make sure you always have access.

The guide contains important information about our resort, as well as some handy local phone numbers and information you may need.

How to download:

  • Desktop: Please click the arrow in the top left-hand corner of the box below to download your copy.
  • Mobile: Please open the brochure to full screen and click the arrow in the top left-hand corner of the box to download your copy.

please read our park rules
download here
see our pool and gym rules
download here
take note of our hot tub safety information
download here

additional information about your booking

Please note that all accommodation has four steps up to the entrance.


lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.

don’t want your holiday to stop?

Did you know you can buy a holiday home here at Hawkchurch Resort & Spa? Give us a call to find out more, or check out our handy buyers’ guide by clicking the button below.

buyers’ guide