If you have a question about Rivendale Lodge Retreat that you need answering, you’ll find the answer below in our list of frequently asked questions:
Check-ins are available from 16:00.
If you are likely to arrive later than 18:00, please call our resort reception team on 01335 310441 to let them know.
Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.
Yes, we are a pet-friendly resort. Please ensure you have added your pet on to your booking.
Surrounded by the breathtaking Peak District hills, there are so many things to do and places to visit. We’re right on the Tissington Trail too!
To find out more click the link below to go to our local area page.
Yes, we are open 12 months of the year, including Christmas and New Year.
There are a number of supermarkets within driving distance of the resort, click the button below to open up google maps and choose where you’d like to shop.
Yes, please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.
We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.
We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).
- Where allowed, all pets must at all times be kept under proper control.
- Dogs must be kept on a lead at all times and prevented from fouling. We kindly ask all guests to keep their dogs on lead due to the resort being situated within the national park.
- All fouling should be disposed of immediately in an appropriate manner.
- In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.
Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595.
Yes, we have electric car charging ports on our resort.
No, the distribution of power to the units cannot sustain prolonged high usage.
Some lodges will have parking next to them, others will have a car park a short walk away from the lodge. For more information please call Hoseasons about your booking.
All ‘premier’ lodges have a private outdoor hot tub, if you wish to have a hot tub please ensure you are booking a ‘premier’ unit. If you need more information feel free to call Hoseasons directly.
The resort is around a 45 minute drive to the city centre of Derby, for directions please click the button below.
Yes, it is and guests should use the postcode DE6 1QU. All deliveries will taken to the main reception carpark, please use the main booking surname. Please note: we do not allow deliveries past the barrier so you must collect your delivery from reception car park.
No, our facilities are available for our holiday guests only.
A towel each is provided, you may wish to bring extras
We kindly request that you don’t bring or erect any tents, gazebos or awnings by your lodge, as we do not allow any tents/gazebos paddling pools, lazy spas or anything else to be erected on the decking or any other part of the resort.
BBQs are not permitted at the resort due to it being situated within the National Park.
This includes any outdoor cooking, electric grills and gas products.
We apologise for any inconvenience this may cause
All of our holiday lodges are equipped with fridge freezers, with the exception of our Buxton Lodge.