important information

before your visit

before you set off to our resort, please download and read our information guide below

Download and save the file to make sure you always have access.

The guide contains important information about our resort, as well as some handy local phone numbers and information you may need.

How to download:

  • Desktop: Please click the arrow in the top left-hand corner of the box below to download your copy.
  • Mobile: Please open the brochure to full screen and click the arrow in the top left-hand corner of the box to download your copy.
please read our park rules
download here
take note of our hot tub safety information
download here
see our FAQ's
learn more

arrival and departure information

Check-ins are available from 16:00.

If you are likely to arrive later than 18:00, please call our resort reception team on 01202 622 434 to let them know.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

keeping everyone safe

Please follow all government advice relating to Covid-19 during your stay with us.

Thank you for your understanding and co-operation.

Please note, Covid-19 measures and restrictions will be in place during your stay for the health and safety of all our guests. Our teams are working incredibly hard to ensure the positive guest experience that you would expect from us.

Royal Shakespeare Company

In partnership with the Royal Shakespeare Company, Darwin Escapes is offering its bookers 5% off Premium and A band tickets to the RSC’s Henry VI productions of Rebellion and Wars of the Roses. As a recent booker, you can claim this below.

Find out more about the productions here

To claim this offer for Rebellion, please click here

To claim this offer for Wars of the Roses, please click here

*Terms and conditions apply. Maximum of 4 tickets per performance. Only valid on performances listed above, subject to availability. Not valid on tickets already purchased. Offer available online only.

your map

You’ll need to download our resort map before you arrive. Have a look at the map so you can get to where you need to go easily, and safely.

download map

important hot tub information

Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive.

By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read our hot tub safety information.

hot tub safety information

additional information about your booking

Please note, we are now only accepting card payments.


lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able to return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.

want to know more?
visit our local area page
find out more