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FAQ's about Thanet Well

Do you have a question about Thanet Well Lodge Retreat that needs answering? You will find a selection of answers to the most frequently asked questions below.

General Questions

Check-ins are available from 16:00.

If you are likely to arrive later than 17:30, please call our resort reception team on 01768 484262 to let them know.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

Set your satnav to postcode: CA11 0XX.

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Yes we are a pet-friendly resort. Please ensure you include your pet on your booking.

XL Bullys are welcome to our resorts as long as owners follow the government rules. They must have a muzzle and lead on at all times when outside, this includes on patios and decking areas of the lodge.

WiFi is available across the resort, but please note because of the remoteness of the resort the signal strength varies across the resort.

Surrounded by the breathtaking Cumbrian countryside there are endless walks and places to discover. Check out our local area page below for more information.

local area

Yes, we are open 12 months of the year, including Christmas and New Year.

There is a Morrisons, Sainsbury’s and Booths supermarket located in the town of Penrith. Closer to the park is a post office located approximately 4 miles away in Greystoke.

We’ve located all the supermarket options in google maps for you, click the button below to see more.

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Penrith Railway station is roughly a 20 minute drive away from our resort.

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Please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.

We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.

We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).

  1. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
  2. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
  3. All fouling should be disposed of immediately in an appropriate manner.
  4. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.

Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595.

Please see our careers page for all the latest job information.


Resort Questions

Parking is available for one vehicle at each lodge, additional parking is available in the gravelled areas on park.

The nearest pub and restaurant to Thanet Well Lodge Retreat is the Boot & Shoe in Greystoke. It’s roughly a 10 minute drive, click the button below for directions.

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Ullswater Lake is around a 30 minute drive away.

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Our sister resort in the Lake District is quite close, around a 30 minute drive away.

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Thanet Well around a 25 minute drive away from Keswick town.

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Coniston Water is approximately 38 miles away from the park and around a 1 hour and 15 minute drive.

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No, BBQ’s are no longer permitted here at Thanet Well.

Yes, towels and bed linen are provided.

All of our holiday lodges are equipped with fridge freezers.

Unfortunately we don’t at the moment. Please ask at reception to find out where the closest ones are.

No, the distribution of power to the units cannot sustain prolonged high usage.

Ownership Questions

Yes. We have a small selection of holiday homes for sale here at Thanet Well. Click the button below to see our current stock.

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t’s super easy. We have a great five step purchasing process, so you can buy a holiday home and move in within a matter of weeks. Read our handy buyers’ guide for more information.

buyers’ guide

For all the latest information and up to date costs on site fees please refer to our site fees guide. 

site fees guide

We currently have a small selection of lodges for sale, please click the link below to search our currently available stock. 

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Yes. Here at Darwin Escapes we do offer flexible finance options. Please note we do not offer finance on holiday homes worth £150,000 and over, and finance is subject to status. Please read our finance guide for more information.

finance guide

Yes, all Darwin Escapes locations are pet friendly. 

No, we do not offer subletting or the ability to rent out your holiday home at Thanet Well. 

No. Darwin Escapes are a non-residential holiday home company. This means you cannot live in your holiday home and that we require annual proof of a primary residence.

Yes. Thanet Well Lodge Retreat has a 12 month open season, so you can visit your holiday home all year round. 

No, you can stay for as long as you want to in your lodge and visit as often as you choose. Your holiday home is truly your escape to visit whenever you want. However please note, we are a non residential holiday home company, this means you cannot live in your holiday home.


Yes, we offer part exchange packages regardless of the age of your tourer. Please contact our team via our contact form, live chat or call us on 0800 717707 for more information.

get in touch

This will depend on a number of factors, including your chosen holiday home and how often you visit it. We would recommend that you book a resort tour and talk to our team about the average running costs of a holiday home.

book a tour

No, your holiday home will be located on a plot here at Thanet Well.

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