important information

before your visit

before you set off to our resort, please download and read our information guide below

Download and save the file to make sure you always have access. The guide contains important information about our resort, as well as some handy local phone numbers and information you may need.

How to download:

  • Desktop: Please click the arrow in the top left-hand corner of the box below to download your copy.
  • Mobile: Please open the brochure to full screen and click the arrow in the top left-hand corner of the box to download your copy.
please read our park rules
download here
see our pool and gym rules
download here
take note of our hot tub safety information
download here

arrival and departure information

Check-ins are available from 16:00.

If you are likely to arrive after 18:00, please call our resort reception team on 01934 742 610 to let them know.

Check-in for selected accommodation is from 14:00, please see your booking confirmation of our check-in time.

Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.

keeping everyone safe

Please follow all government advice relating to Covid-19 during your stay with us.

Thank you for your understanding and co-operation.

download your resort map

Our resort map helps you find your way around the resort and leads you to your holiday accommodation easily.

Download your own resort map below before you arrive.

download here

important hot tub information

Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive.

By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read our hot tub safety information.

hot tub safety information

Pease note, Covid-19 measures and restrictions will be in place during your stay for the health and safety of all our guests. Our teams are working incredibly hard to ensure the positive guest experience that you would expect from us, however please be aware that there may be certain facilities and services that may be affected or delayed due to the continuing impact of Covid-19 and staff self-isolation. Opening times of all facilities are subject to change throughout the 2022 season.

activities and leisure

Our swimming pool, sauna, steam room, and gym are now open.

We are running a fabulous Go Active timetable available during your stay.

Find out more

our spa

Eden Spa is open and offering a fantastic choice of treatments available during your stay with us.

Please download the latest menu and price list below.

We always recommend pre-booking your treatment slot, please call the lovely team on 01934 742610 (option 5)

Find out more

additional information about your booking

Please note, we are now only accepting card payments.

If a travel cot is required please contact our reception on 01934 742610.

Please note travel cots do not fit in any of the double/master bedrooms of the following accommodation; Mendip 2, Mendip 2 Premier, Mendip 3, Mendip 3 Premier, Burrington, Burrington Premier, Allerton Premier, Langford, Langford Premier, Wedmore, Wedmore Premier.


lost/forgotten items:

Don’t forget to check your lodge before you leave (especially on radiators and in drawers) for any items you may have forgotten.

We are sometimes able to return your items if they are found, however, if they are not found please be aware Darwin Escapes is not responsible for items that are left behind or lost in your accommodation or around the resort.

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